FAQs
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Q: How to purchase products online?
Please register on our website. ( click HERE )
After our verification, you will receive an activation confirmation e-mail, then you could purchase our products online.
* Online shopping is currently US customers only. Outside US customers, please submit your request through contact form.
Q: How to purchase products without pricing information?
Register>>Receive account activation e-mail>> Go product pages you are looking for>>Request pricing through "Product Inquiry" tab on the bottom of the page.
"Price Link" will be sent by email in our operation hours: Mon-Fri 9-5:30 pm. EST.
We process your request during our operation hours: Mon.-Fri. 9-5:30, EST.
If you do not receive a price link email within that hour, please email info@nofamerica.com or call us at 914-681-9700.
Q: Bulk order? Place an order using Purchase Order?
A: Please contact info@nofamerica.com or call 914-681-9790 for details.
Q: Handling / Shipping Fee?
Please click the link below.
Q: Tax Exemption form?
A: When you ship to NY, CA, MA, CT, TX, and WA states, please send us your Tax Exempt certificate if you have one.
Fax: 914-681-9791
Email info@nofamerica.com at the time of your registration.
Q: Will I be charged Sales Tax?
A: If you ship to NY, CA, MA, CT, TX, and WA states, sales tax may be calculated & charged. To avoid sales tax, please send us your tax exempt form at the time of registration to info@nofamerica.com or fax it to 914-681-9791.
Q: Why is my credit card being denied?
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Make sure you have entered your credit card information correctly - it should be only numbers; no dashes or spaces.
- Confirm that there are verifiable funds in the account.
If you continue to receive errors, try using a different credit card or please contact your financial institution.
If you have any issues or concerns, please contact us at info@nofamerica.com or call 914-681-9790.